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Only warranty covered product for repair and
return to dealers will be accepted. The following procedure for
warranty must be followed:
(1) Notify our Order Desk for an W.R.A.# (Warranty Return
Authorization Number).
Note - without this prior authorization number, no product will be
- accepted for return
- picked up by our drivers - or processed.
(2) "W.R.A." information needed must include the
following:
Reference to the original invoice number, and; if applicable, the
canopy serial number of the canopy unit / part is from. A full
product description and reason why unit is to be returned is also
required,
(3) Any product returned with an "W.R.A.#" will be
checked to verify condition and be subject to an inspection
approval before forwarding to the office for processing the
returned unit or part information.
(4) Any returned product not received at our plant in good
condition will not be allowed credit, other than pre-arranged
warranty replacement parts. (All must be packaged sufficiently to
prevent damage upon return).
*NOTE: Canopies and Tonneau Covers are built to fill each
individual custom order request! Orders are considered final and
received in good order upon the acceptance of, and, at point of
delivery.
Responsibility of stock inventory control is essential for our
dealers to avoid any slower moving application.
Returned products are also subject to - a twenty percent (20%)
handling charge, - a re-stocking charge at the discretion of Range
Rider, - and the customer is responsible for freight to and from
the original Range Rider truck serviced delivery location.
* Product not approved for warranty coverage will be held and
dealers submitting such will be contacted as to repair costs,
return or disposal intentions.
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